Frequently asked questions

Here are the most common questions one has when shopping for Rakhi Gifts or Rakhi Return Gifts for their loving brothers or sisters.

What does OnlineRakhi offer?

OnlineRakhi offers a shopping platform where you can buy Rakhi Gifts and Rakhi Return Gifts online and we can send them to your loving brother or sister with your personalized message – all at the comfort of your home.

Hence, we have created a great catalogue of Rakhis, Rakhi Gifts and Rakhi Return Gifts and presents.

Looks interesting? Browse our Rakhi Gifts Store.

Can I buy Rakhi, Rakhi Gifts or Rakhi Return Gifts over the phone or fax?

Unfortunately no. The protection of your credit card and other personal information is very important for us. It’s difficult to guarantee complete confidentiality of the information you provide over the phone.

Hence, we request you to make your payment using our online payment mechanism. This is a very secure payment mechanism and guarantees the safety and confidentiality of your credit card and personal information.

What are my available payment options to pay for my Rakhi gifts order?

We provide an array of convenient payment mechanisms for our customers.

For your Rakhi gifts purchase, you can make payment via one of the following convenient online payment options:

Paypal
Credit Card/ Debit Card (MasterCard/ Visa/ American Express/ Discover)
Net Banking

We work with the following payment partners for secure payment collection – 

For Indian Rupee (INR): 

  • PayUMoney
  • CCAvenue
  • Instamojo

For foreign currencies (USD, EURO, AUD and GBP):

  • Paypal

We also accept payment via International Credit/ Debit Cards, in foreign currencies like in US Dollars (USD), Pounds (GBP), Australian Dollar and Euro.

Please keep in mind that there might be some foreign transaction fee applied in your credit card/ bank statement for the transaction done with us.

Is my Credit Card/ Debit Card payment information confidential and secure?

Absolutely Yes! We accept payments ONLY using SSL security. Using 128-bit SSL (Secure Sockets Layer) encryption ensures that your information being transmitted to us is absolutely secure, integral and confidential.

For your satisfaction, we request you to verify the URL in the address bar while making payment. For the entire checkout process, all the URLs begin with an https, which signifies very high level of security.

Is my personal information kept private and secure?

Absolutely Yes. We understand the importance of privacy of your personal information.

Hence, we guarantee the security and privacy of your personal information

It is transmitted to us only using SSL protocol (using URLs with https).

Also, we do not share your personal information with any third party.

Only in exceptional and rare situations, it can be shared with government/ court if directed by them accordingly in a written order.

You can review our Privacy Policy by clicking here.

How are the shipping costs calculated for my Rakhi Gifts or Rakhi Return Gifts order?

The shipping costs depends on the shipping destination.

Sending within India

If you are sending your Rakhi, Rakhi Gifts or Rakhi Return Gifts order anywhere in India, the shipping is absolutely FREE within India depending upon the total value of your order. 

Sending within USA

If you are sending your Rakhi, Rakhi Gifts and Rakhi Return Gifts order to any other part of the world, outside India, the shipping cost would be calculated  based on the total weight of the items in your order.

But for orders which contains only Rakhis, shipping is FREE in USA.

Sending to Rest of the World

There is no Free shipping to any country outside of India and USA. We charge a flat shipping cost of $5 for orders containing only Rakhis. For other products, we charge additional shipping costs.

Shipping Policy

Shipping costs changes based on cost of products and demand. Hence, for details and most up to date information regarding shipping policy and costs, please visit our Shipping Policy

Which countries can I send my Rakhi Gifts or Rakhi Return Gifts to?

You can send your Rakhi Gifts and Rakhi Return Gifts to most of the countries. Please click here to find our shipping destinations.

Please keep in mind that we are expanding our shipping destinations all the time.

Are the Rakhi gift items shipped as shown on website?

Yes. Absolutely. You will receive exactly what is displayed on the website.
The picture that you see on the website is of an actual product.

How can I be assured about the quality of Rakhi Gifts or Rakhi Return Gifts on OnlineRakhi?

We vouch about the quality of our products because we do not sell any products via suppliers/ re-sellers.

We do a lot of research to determine the best Rakhi, Rakhi Gifts or Rakhi Return Gifts and buy the products of impeccable quality from open market and keep them in our inventory as stock. When we receive an order for a product, we ship the product directly from our inventory.

If the product is not available in our inventory, you will either not see the product on website or you will see the product as Out of Stock.

Rest assured. We understand the value of your hard earned money. Your friends and loved ones will receive a very high quality product from OnlineRakhi.

We want them to remember you for your valued gifts on Raksha Bandhan.

How long does it take to deliver purchased Rakhi, Rakhi Gifts or Rakhi Return Gifts after payment confirmation?

We work with world class delivery partners such as –

  • Fedex
  • Blue Dart
  • DHL
  • First Flight
  • USPS

After payment confirmation, we will process your order. It takes at most one day.

After the order is processed, it is sent to one of the delivery partners mentioned above for delivery.

It generally takes between four to seven working days for the order to get delivered.

How I can track the processing/ delivery of my Rakhi gift order?

We have provided a link (Track Order) in the footer area of every page on the website. Look for the section titled “My Shopping” in the bottom footer of the website. It has the link on all the pages.

Upon clicking this link, you will see a page where you can track your order by providing the Order ID or your billing email address.

How can I send a personalized message with my Rakhi gift order?

While doing checkout for your order, you will see a message box which says ‘Personal Message’.

You can enter the message that you want to send in the ‘Personal Message’ box before submitting your order.

Along with your Rakhi gift, we will send a standard greeting card with your message printed on it.

For your reference, the greeting card with message should look like this –

What are the various Rakhi Gifts or Rakhi Return Gifts order Processing Status?

When you look up your order from My Orders page, you can see your order in one of the following status. Here is an explanation of the various statuses.

Pending – Order received (unpaid)
Failed – Payment failed or was declined (unpaid)
Processing – Payment received and stock has been reduced- the order is awaiting fulfilment
Completed – Order fulfilled and complete – requires no further action
On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment
Cancelled – Cancelled by an admin or the customer – no further action required
Refunded – Refunded by an admin – no further action required

My Rakhi gift order not yet confirmed but my bank account/ credit card has been debited. What should I do?

It should be very rare. Still, in such cases where your bank account/ credit card has been debited, you can contact us at [email protected] providing us with the billing email address used while placing the order with us along with the order ID.

Rest assured, we will do our best to resolve your issue with due diligence.

We will first try to finalize your order and ship you the product, if available in our inventory.

If this option does not look feasible, we will refund your entire payment and cancel your order. In this case, we might issue you a discount coupon as well to order another product from our Rakhi Gifts Store. But it depends on the unique situation of your individual case.

How to complain for non-delivery of my Rakhi gift order or any other issue?

Complaints can be registered for any such issues by sending an email to [email protected] or contacting us via our Contact Us page.

Rest assured, we will do our best to resolve your issue with due diligence.

You will receive a very good customer service.

What should I do when Rakhi gift items received are damaged or defective?

You are requested to write us at [email protected] providing us with your order Id and billing email address and we will resolve this issue as early as possible.